Privacy Policy

This Privacy Policy explains how Freedom Locksmith (Freedom Locksmith LLC, “we,” “us,” or “our”) collects, uses, and protects information when you contact us, request service, or visit our website at freedomlocksmiths.com. We respect your privacy and only collect what we need to serve you.

1. Who we are

Freedom Locksmith is a family-owned, mobile and storefront locksmith business serving Manatee, Sarasota, DeSoto, and Hardee Counties in Florida. We provide automotive locksmith services including lockouts, lost and spare key fobs, transponder and smart-key programming, and key cutting.

2. Information we collect

Information you give us

• Contact details — your name, phone number, and email address.
• Service and billing address — where you need service, and your billing address if different.
• Vehicle information — make, model, year, and, for key and security work, the vehicle identification number (VIN) and license plate.
• Proof of ownership / identification — for key replacement and vehicle security work we may need to verify that you own or are authorized to access the vehicle (for example, registration, title, or photo ID).
• Payment information — processed by our payment provider. We do not store full card numbers.
• Photos and notes — photos of a vehicle, lock, or key, and notes about the work performed.
• Messages — any information you include when you call, text, email, or message us.

Information collected automatically on our website

• Device and browser type, IP address, and general location.
• Pages you view and how you arrived at our site.
• Cookies and similar technologies (see Section 7).

3. How we use your information

• To respond to your requests and schedule and provide locksmith services.
• To verify vehicle ownership or authorization before performing key and security work.
• To process payments and send receipts or invoices.
• To contact you about your appointment, service, or follow-up.
• To keep records required for our work and for legal or tax purposes.
• To improve our services and our website.

4. Vehicle ownership verification and manufacturer security data

Cutting or programming vehicle keys can require access to secure, manufacturer-controlled vehicle data. To do this work responsibly and legally, we may verify that you own or are authorized to access the vehicle, and we may access secure vehicle information through industry programs such as the National Automotive Service Task Force (NASTF). We keep records of this work as required by those programs and applicable law. We will not program keys or access vehicle security data without appropriate proof of ownership or authorization.

5. How we share your information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers — such as our payment processor, scheduling, and communication tools, who handle data on our behalf.
• Manufacturer / industry programs — such as NASTF, where required to perform key and vehicle security work.
• Legal and safety — to comply with the law, respond to lawful requests from authorities, or protect our rights, customers, or property.
• Business transfers — if our business is sold or reorganized, customer information may transfer as part of that transaction.

6. Text messages (SMS)

If you provide your mobile number, we may text you about your service request, appointment, or a quote. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. We do not share your mobile number with third parties for their own marketing.

7. Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve it. You can control or disable cookies through your browser settings. Some parts of the site may not work as well if cookies are turned off.

8. How long we keep information

We keep your information only as long as needed to provide service, maintain required records (including records tied to vehicle key and security work), resolve disputes, and meet legal, tax, and accounting obligations. When it is no longer needed, we securely dispose of it.

9. How we protect your information

We use reasonable physical, technical, and administrative safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and limit access to those who need it to serve you.

10. Your choices and rights

• Marketing — you can opt out of promotional messages at any time (reply STOP to texts, or contact us).
• Access and correction — you can ask us what information we have about you and request that we correct it.
• Deletion — you can ask us to delete your information, except where we must keep it for legal, tax, or vehicle-security record-keeping reasons.

To make a request, contact us using the details below.

11. Children's privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

12. Links to other sites

Our website may link to other websites we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Effective date” at the top of this page. Significant changes will be posted on this page.

14. Contact us

If you have questions about this Privacy Policy or your information, contact us: